Patient Information & Resources 2020-04-04T06:40:09+00:00

PATIENT INFORMATION AND RESOURCES

Our doctors are now offering telephone consultations to their regular patients where possible. Please call the clinic on 9367 4648 to book a telephone consultation with your doctor.

Committed to providing patients with a high standard of health care

Make An Appointment
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Appointments
Some doctors at this practice run by appointment. If you are not sure, please enquire at reception if your doctor takes appointments. Workcover and TAC related consultations require an appointment for all doctors. We will do our best to see all patients as close to their appointment time as possible, however, emergencies are given first priority.

To make an appointment, contact us on 9367 4648.

Booking a Long Appointment
If you want an insurance medical, Centrelink form, review of a complex health problem, counselling for emotional difficulties, or a second opinion, please book a longer appointment. This may involve a longer wait but your problem will get the attention it deserves. Please bring relevant letters and test results from other doctors. Some of these services are not claimable from Medicare and attract a fee.

Home Visits
Our three principal doctors will make home visits if absolutely necessary for clinic patients who cannot attend the clinic.

Medical Students
Some doctors at this practice have been appointed as Clinical Teachers to provide medical students with experience in General Practice. There may be a student doctor present during your consultation. Please speak to the receptionist if you have any concerns.

Billing and Fees
Due to rising costs in delivering a medical service to patients, we have had to make changes to our billing methods.​

Pensioners, Health Care Card holders and children under 16 will still be bulkbilled, however, all other patients are required to pay a fee. These changes do not affect Workcover and TAC patients.​

Please enquire at reception for details regarding payment options.

Any overpayments made to the clinic are the responsibility of the payer to reclaim. If the clinic discovers the overpayment we will issue a refund for the overpaid amount. If the payer discovers that an overpayment has been made, the payer may seek reimbursement with evidence of the overpayment in writing. No claims for reimbursement of overpayments will be investigated after a period of two years has passed from the date of the overpayment.

Services
For a list of services provided at our practice, click here.​​

Other Information

Referrals
​Doctors in this practice are competent at handling all the common health problems. When necessary, they are able to draw on opinion from Specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.

Repeat Prescriptions, Certificates and Test Results
Prescriptions and Certificates are legal documents and should only be given by the doctor upon examination of the patient. Telephone requests for prescriptions are not good medical practice and can be dangerous. Please do not leave requests with the receptionist over the phone for these documents. Test results also require a follow-up consultation and may only be discussed over the phone with the doctor if appropriate.

Telephoning your Doctor
Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires appointment, a return phone call from the practice, or urgent advice.​

Recall and Reminder System
Our practice has a computerised recall and reminder system that complies with current RACGP standards. We may contact you by telephone or SMS when your doctor wants to follow up on results or issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of the reminder system please let us know at reception.

Your Medical Record is a Confidential Document
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. A more detailed privacy policy is available at reception.

Interpreter Service
This practice is registered with the Translation and Interpreters Service. If you require interpreting services please advise the receptionist.

Smoking Policy
This practice has a No Smoking policy.

Parking
Is available at the rear of the Medical Centre. There are two designated Disabled Parking bays. This clinic facilitates wheelchair access to all areas including the toilets.

Emails
Emails are checked regularly by the Practice Manager. Please do not send sensitive, confidential or electronic communication that requires urgent response via email unless specifically instructed. Patients are asked not to request prescriptions, certificates, appointments, advice or any other similar service via email. We cannot take responsibility for sending or receiving private documents via the clinic email. Patients are asked to use their own private email for this purpose.

h2>Comments and Suggestions

If you are unhappy with any aspect of the care you receive from this practice, we are keen to know about it. Feel free to talk to your doctor or receptionist about any problems you have. We believe that problems are best dealt with within the practice, but if still dissatisfied you may contact the Health Services Commissioner on 1800 136 066 (toll free).

Resources and Websites
Better Health Channel

www.betterhealth.vic.gov.au

Cancer
Cancer Council Australia
www.cancer.org.au

Diabetes
Diabetes Australia
www.diabetesaustralia.com.au

Cardiovascular Disease
Heart Foundation
www.heartfoundation.com.au

National Cholesterol Education Program Australia
www.ncepa.com.au

Immunisation
Immunise Australia Program
www.health.gov.au/immunisation/

Mental Health
Beyond Blue
www.beyondblue.org.au

Black Dog Institute
www.blackdoginstitute.org.au

Nutrition
Dietitians Association of Australia
www.daa.asn.au

Smoking and Alcohol
Quit Victoria
www.quit.org.au

Alcoholics Anonymous Australia
www.aa.org.au

Make An Appointment

To book an appointment, contact us on 9367 4648.

Ensure to bring your Medicare Card, Health Care Card or Pension Card, and photo ID.